Refund policy

At Orwa, we take pride in offering premium merchandise tailored for everyday functionality and timeless appeal. Ensuring you are happy with your order is our main objective. If a product does not fully meet your expectations, we provide a clear, straightforward, and 100% risk-free return protocol.

1. Return Window
We offer a standard 30-Day Risk-Free Return Window. This gives you precisely 30 days from the documented date of delivery to file a formal return request. Regrettably, once this 30-day period expires, we are unable to approve refund disbursements or product exchanges.

2. Return Criteria
To ensure a smooth evaluation and credit process, your item must fulfill the following parameters:

  • The merchandise must be completely unused, unworn, and preserved in its original condition.
  • The parcel must be sent back using all its original protective packaging.
  • Every product tag, accessory, manual, and supplementary insert must remain attached and undamaged.
  • A legitimate store receipt or online order verification number must accompany the request.
  • Important Notice: Deliveries that fail to meet these specific standards may be turned down and returned to the sender.

3. Allocation of Shipping Fees & Return Label
We aim to make returns as smooth and hassle-free as possible.

  • Prepaid Return Label: For all authorized returns, we provide a prepaid return shipping label at no extra cost ($0.00).
  • Delivery Method: Once your return request is approved, we will email you the return label. You can simply download, print, and securely affix it to your return package before dropping it off with the designated carrier.

4. Restocking Fees
We value our customers and ensure transparency with no hidden charges. Orwa does NOT charge any restocking fees for returned items.

Restocking Fee: $0.00

5. Initiating Your Return Request
Submitting a return can be done in a few straightforward steps:

  • Step 1 - Notify Our Team: Contact us via email at support@orwa.shop. Please state your unique Order Number, outline your specific reason for returning the item, and append clear photographs if you are reporting a defect or transit damage.
  • Step 2 - Review & Authorization: Our client support department will evaluate your details within 24 hours to supply formal return clearance along with your downloadable prepaid return shipping label.
  • Step 3 - Download, Print & Dispatch: Download and print your prepaid return label, safely secure your item inside its original container, attach the label, and send it back to our official processing site:
  • Orwa Returns > 9005 Hazelhurst Dr, Austin, TX 78729, USA

6. Processing and Reimbursements
Following the physical arrival and comprehensive inspection of your item at our logistics terminal:

  • An electronic update will be sent to your inbox outlining the ultimate approval or rejection status of your claim.
  • Upon validation, your financial credit will be initiated immediately and directed straight back to the original payment method used at checkout.
  • Processing Latency: Please permit up to 7 business days for your banking institution or credit card network to successfully clear and display the balance on your statement.

7. Exchange Protocol
The most accelerated path toward securing an alternative item configuration is to:

  • Process a standard return for your initial item utilizing the guidelines outlined above.
  • Immediately following return validation, navigate our digital storefront to place a new, independent order for your preferred selection.

8. Excluded Merchandise
Due to distinct regulatory, sanitary, and operational standards, the following items remain strictly exempt from our return provisions:

  • Fully personalized, customized, or custom-engraved creations.
  • Products specifically categorized or labeled as "Final Sale" during the checkout process.

Need Assistance?
If you have any further questions or require extra guidance regarding your return package, our staff is readily accessible to assist you:

Business Information: